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1) No transmission from the gateway :

There are 2 leds on the gateway : 

  • power
  • internet network

Boths leds should be lit and steady. If one led is blinking, it means the gateway doesn't have access to the internet.

You may try the following actions :

  • restart the internet box / router (wait for a few minutes)
  • if problem continues, change the RJ 45 port 
  • if problem continues, take a mobile phone charger and use it to power the gateway

If your problem isn't solved, please get in touch with our customer service.

 

2) No transmission from the heating module :

  • restart the heating module by unclipping / clipping it or by turning off and on its power 

If leds are broken, you can check transmissions on the app in the "My products / zones" tab.

If your problem isn't solved, please get in touch with our customer service.

 

3) No transmission from thermostat :

First check that gateway and heating module are transmitting. Thermostat only 'speaks' through the heating module, if the heating module doesn't communicate, the thermostat can't communicate.

  • Your thermostat doesn't wake up : change the batteries
  • The thermostat displays the logo network + ! : bring your thermostat at a few centimetres distance from the heating module and wake up your thermostat. The thermostat should display a double arrow, then the temperature.
    If not, please try the following : Pairing your thermostat
  • Thermostat displays : <-> ! , please try the following : Pairing your thermostat

If your problem isn't solved, please get in touch with our customer service.

 

4) No transmission from thermostatic head :

First check that the gateway is communicating

  1. problem at the installation ? if you can't see the head in your app, our servers may not have received the pairing transmission. In that case, wake the head near the gateway and leave it besides the gateway. Wait for about 10 minutes.
  2. problem after the installation ?
  • if the head doesn't wake up : take off the batteries, wait for 2 minutes, put back the batteries
  • if the problem continues : change the batteries, observing the correct polarity

If your problem isn't solved, please get in touch with our customer service.

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