Are you having issues with your installation?
You can now book an appointment with our Customer Service by clicking on the following link:
See more
Website
Control your heating
Contact us
Submit a request
Sign in
Helping Centre
Information and Known Issues
Thermostat related issues
Thermostat related issues
New installation: no communication
No more communication from your thermostat (error code: re-pair your thermostat)
What happens if the internet is off?
I can't see the indoor temperature on the home page, and the "Statistics" and my heating indicator remains off