Are you having issues with your installation?

You can now book an appointment with our Customer Service by clicking on the following link:

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  1. Helping Centre
  2. Information and Known Issues
  3. Thermostat related issues

Thermostat related issues

  • New installation: no communication
  • No more communication from your thermostat (error code: re-pair your thermostat)
  • What happens if the internet is off?
  • I can't see the indoor temperature on the home page, and the "Statistics" and my heating indicator remains off
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