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Helping Centre
Information and Known Issues
Information and Known Issues
Generalities
Maximum Temperature
Booking an appointment on Calendly
Deleting products from my customer account
The Gateway
Solving a transmission problem
Thermostat related issues
New installation: no communication
No more communication from your thermostat (error code: re-pair your thermostat)
What happens if the internet is off?
The thermostat heating indicator remains off and the heating times no longer appear in my “Statistics”
Thermostatic heads related issues
Behaviour of the thermostatic head in the event of an internet outage (“Offline” mode)
My thermostatic valve does not control the heating anymore
My thermostatic valve stopped waking up
My thermostatic head display a logo wifi followed by !
I have paired my thermostatic head but it does not appear in "My Products"