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Helping Centre
Information and Known Issues
Information and Known Issues
Generalities
Booking an appointment on Calendly
Deleting products from my customer account
The Gateway
Solving a transmission problem
Thermostat related issues
New installation: no communication
No more communication from your thermostat (error code: re-pair your thermostat)
What happens if the internet is off?
I can't see the indoor temperature on the home page, and the "Statistics" and my heating indicator remains off
Thermostatic heads related issues
My thermostatic valve does not control the heating anymore
My thermostatic valve stopped waking up
My thermostatic head display a logo wifi followed by !
I have paired my thermostatic head but it does not appear in "My Products"
