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  1. Helping Centre
  2. Information and Known Issues
  3. Thermostatic heads related issues

My thermostatic valve does not control the heating anymore

If your head no longer acts on the heating element of your heater, you can go to your interface / mobile app, then the “My Residence” tab, “My Products / Zones”, then click on “⁝” and “Calibrate”

    Articles in this section

  • Behaviour of the thermostatic head in the event of an internet outage (“Offline” mode)
  • My thermostatic valve does not control the heating anymore
  • My thermostatic valve stopped waking up
  • My thermostatic head display a logo wifi followed by !
  • I have paired my thermostatic head but it does not appear in "My Products"

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  • I have paired my thermostatic head but it does not appear in "My Products"
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